GLOBAL WORK IS A PRICELESS LIFE JOURNEY
to keep Learning and Developing:
Consulting, Training, Teaching
Spiro(s) N. Serpanos
Spiro(s) N. Serpanos, Chairman of the “Institute for Management Studies” in Washington DC, and founder and director of “School of Work” while in Europe, and “Serpanos Consulting” in US, enjoyed a very fulfilling corporate global career with Mobil and ExxonMobil (EM), working in 60 countries around the world, for over 30 years.
It has been a priceless journey.
The pages that follow highlight Spiro’s current activities in Training, Consulting, Speaking and Teaching, and also describe his corporate and post corporate global work experience and background, that helped to develop the programs and workshops offered by Spiro and partners, depending on client needs.
Services & How We Work
Topics - Areas of expertise
- International Marketing and Sales
- Managing Commercial Alliances: Franchised Dealers, Distributor Networks, Joint Ventures
- “The SYNERGETIC Business Negotiator”®: 10 key steps
- Leading and Managing Globally
- Leading Sales Teams – Local, Remote, Multicultural
- Sales Teams Audits – Cost optimization
- Managing the challenges of Change
- Successful “Transition from School to Work”: University Lectures and Keynote speaker
Africa, Middle East, Central Asia
- ExxonMobil – Retail Operations Manager
- From Brussels and Zambia
- Remote supervision and coordination of 32 multicultural Retail Teams managing over 2,200 Service Station in region
- Developed and implemented Retail Operations Standards for the region’s Franchised Dealer Network
- Training function owner with teams in clusters and markets
- Director in Kazakhstan’s Marketing Business – Joint Venture
- Negotiated eventual Market Exit in Kazakhstan
- Managed the sale of the Zambian affiliate to Total
“They say Africa is different, but I have seen Mr Serpanos take Western business logic and weave it into the African context with the result that he audience is both trained and enthusiastic converts.”
Robert Paterson – CEO – Roy Hauliers – Nairobi, Kenya
“The history of our company in Africa would not be complete without a mention of the significant role Spiro(s) played in developing our people”
Tunji Oyebanji – Chairman/Managing Director, Mobil Oil Nigeria plc
Middle East Markets
- Sales and Marketing Manager – Mobil Middle East Corporation – Based in Dubai
- Supervised Distributors and JV Marketing operations in region: UAE, Oman, Yemen, Saudi Arabia, Qatar, Bahrain, Kuwait, Lebanon, Syria, Jordan
- Managed Mobil’s flawless market entry in Syria – Considered a “Best Practice”
- Developed the business and Brand awarenes for Mobil and later ExxonMobil
- Member of the Global Distributors Business Management team
- Managed the Exxon-Mobil merge process for the Middle East Marketing Operations
US and Europe
- Early work life and education in US
- International career with Mobil in Europe
- Progressive managerial positions in Continent
- Retail Fuels and Lubes Marketing and Projects:
- Aral Buy-Out and Rebrand in Holland
- Entering Spain and Hungary
- Car Wash and Shop Investment Management
- Started Mobil’s first European Training Center in London
- Advertising and Sales Programs Management
- Franchised Dealer Networks Management
- Distributors Business Manager
Clients & Scroll down for Testimonials
Associates and Clients
We have used Spiros for conducting training and seminars for our personnel at different levels, from retail territory managers to Sales and Marketing Managers, to General Managers of our affiliates, all to our full satisfaction.
Spiros not only brings specialized knowledge of various fields in our sector of activity, but is also a great motivator. He succeeds in making the participants in his courses / seminars see the big picture and how they can influence it.
We have had positive feedback every time, and are sure we will continue to do so in the future as we continue to seek Sprios’ support in taking the performance of our personnel to a higher level.
Ibrahim Bugaighis – Chief Executive Officer, Libya Oil Holdings Ltd. – Tamoil Africa Holdings Limited
Thank you so much for giving our students such an outstanding opportunity with your seminar on “Business Communications for Personal Influence and Impact”. You have made a difference in their lives. This seminar gave them an experience that most graduate students never receive.
Lisa S. Coico – President – The City College of New York
“Thanks again for a successful project completion and look forward to working again soon. The COPEC team in Chile was very pleased with the outcome of the “Best Practices in European Highway Service Stations Investments” stud
Jeff M. Murphy The Murphy Group LLC – COPEC Petroleum Chile – Consultant.- VA – USA
“Dear Spiro, Thank you for coming to KIMEP in Almaty this summer, to teach the International Marketing course. I hope to see you back again next year (or earlier).
The results of the teaching evaluation were very positive: 4.89 out of 5.”
Ronald Voogdt – Dean International Relations and Summer Programs
Kazakhstan Institute of Management, Economics and Strategic Research (KIMEP) – Almaty, Kazakhstan
“Spiro(s) Serpanos comes with both extensive knowledge of business in general but also about business the way it is transacted in Africa. His extensive experience with ExxonMobil both in the Middle East and Africa (and other places in the world as well) make him eminently qualified. In addition, he has a great ability of not only communicating this information but in engaging the audience in his presentation both in terms of raw skills but also in team performance.
They say Africa is different but I have seen Spiros take Western business logic and weave it into the African context with the result that the audience is both well trained and enthusiastic converts.”
Robert (Bob) Paterson – CEO Roy Hauliers Ltd – Nairobi Kenya
“I met Mr. Spiro(s) Serpanos almost 10 years ago and have had the privilege to know him both on a professional and personal level. Spiros character, integrity and people skills are some of the traits, among many, that he brings to the table in any relationship he gets involved, be it work or just friendship. Spiros great communications skills, authenticity and real life experience in business, plus his extensive multicultural background and ability to connect at any level with people from different cultures, nationalities and personalities, make him an invaluable resource for any company , but specially for those companies that want to do business globally.
Mr Serpanos common sense, business savvy, practicality at approaching things and his endless enthusiasm and energy are competences that anybody that is starting his or her professional life would benefit greatly from learning.”
Estuardo Trujillo – Latin America Pricing Manager and Guatemala Lead Country Manager – Esso Standard Oil Guatemala
“I am the owner of a rapidly growing market research company in the USA. We have been listed 6 times with Inc. Magazine as one of the nation’s fastest growing private companies. When I was looking at taking my company international, I was referred to Mr. Serpanos by one of my largest clients, Exxon. We met in New York and had many discussions. He also visited with me at my office in Ohio at a later date. I found Mr. Serpanos to be an unbelievable leader, advisor and mentor. I would recommend Mr. Serpanos for any initiative.
I personally guarantee he will be effective and will be admired by all parties involved. Please call me at any time to discuss”
Michael Mallett CEO/President Corporate Research International Findlay Ohio – USA
“Mr Spiro(s) Serpanos has been successfully teaching two Executive MBA courses for our University branches in Hanoi and Ho Chi Minh City: “International Marketing” and “Managing Commercial Alliances”. He has demonstrated excellent communication and presentation skills and transmits the subject matter to the students with clarity and professionalism.”
Professor Thiem Ton That Nguyen, PhD Programs Director – Vietnam National University – Hanoi
“I have known Mr. Serpanos for a number of years as Director of Technology and Production Coordination in BASF. Spiro(s) has advised me on a number of occasions related to selecting and developing teams, sourcing the proper training support and providing fresh ideas in dealing with team performance challenges.
I am confident that his performance in assisting your company will match the quality of support he has provided for us, and will be a positive asset to your programs. ”.
Dr. Hans V. Schwarz – BASF – Director Project POLYPLEX – Germany
“I have been associated with Spiro(s) Serpanos for over 20years. While on various international assignments over this time, Spiro(s) was also involved with the markets in Africa and worked extensively with many country managers across the continent, inclusive of training and developing the region’s teams. Spiro(s) is second to none. The vibrant delivery of his training sessions results in a very rewarding experience for all participants.
The history of our company in Africa would not be complete without a mention of the significant role Spiro(s) played in developing our people”.
Tunji Oyebanji – Chairman/Managing Director, Mobil Oil Nigeria plc
Over the past five years, I have sought advice and assistance from Mr. Spiro(s) Serpanos with respect to a broad range of international strategic and management issues.
My own firm provides international consulting services, as an outgrowth of my having previously run the US financial businesses of Schroders, Limited, a leading international merchant bank.
I found that Spiro’s multi-cultural background enables him to provide an unusual depth of both insight and sensitivity to the issues upon which we have worked.
Profiting from his many years of executive experience at Exxon Mobil and his having resided and worked in a number of developing country markets, Spiro has always been able to provide penetrating, practical and professional assistance regarding all the matters I have brought to his attention.
His counsel has been valuable, whether focused on the needs of developed market companies, seeking international expansion or developing market companies, seeking to integrate themselves in the broader global economy.
Mark Maged – Chairman – MJM Associates. – Norwalk, CT – USA
Dear Mr. Serpanos, All Vinatex teams are joining me to extend our sincere thanks to you for your training workshop in the EMBA program of Vinatex. Terrific days for all of us ! You have delivered excellent and profession lessons for the event.
We all admired the way you trained us with your global experience as teacher, advisor and leader.
Thank you again for all, and all the best until we meet next time.
Nguyen Thi Lien – Vice General Director – VINATEX – Vietnam